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Purchasing and Authorizing Synful Orchestra Version 2.4.x

For previous Mac Versions see MacPurchasingAndAuthorizingSynfulOrchestra.htm

For previous Windows Versions see WindowsPurchasingAndActivatingSynfulOrchestra.htm

 

CURRENT CUSTOMERS: If you are an existing Microsoft Windows customer and have just downloaded version 2.4.x you will need to reauthorize. If you have already authorized version 2.4.0 for Windows and are upgrading to a later version then you do not need to reauthorize. If you are an existing Mac customer you do not need to reauthorize unless you are installing on a new machine.

 

NEW CUSTOMERS: You MUST AUTHORIZE THE SOFTWARE or it will stop running after 15 days.

 

FREE TRIALS: If you have installed the free trial version of Synful Orchestra and have not purchased a license it will run for 15 days. You DO NOT NEED TO AUTHORIZE -- just install and run. If you are ready to purchase and authorize then follow the instruction below.

Instructions

  1. If you have not already installed Synful Orchestra on your machine then see MacInstallingSynfulOrchestra.htm or WindowsInstallingSynfulOrchestra.htm.

  2. If you have not already done so, you can purchase a Synful Orchestra license and
    receive and Activation Code by going to http://www.synful.com/buy.htm. Follow the
    directions on the site to finalize your purchase. After a few hours you will receive
    a confirmation letter by email including a Synful Orchestra Activation Code.

  3. Start up your host sequencer and open the Synful Orchestra Control Panel - see Opening
    the Control Panel
    in the Synful Orchestra Help for details.

  4. If your trial period has already expired then the Control Panel will consist of a
    screen with a single Authorize button. If your trial period has not expired then
    at the upper left of the Synful Orchestra Control Panel is the "Click to Authorize"
    button. Click it and an Authorization panel comes up with instructions. Those instruction
    are repeated here in greater detail. Click the new "Authorize" button at the bottom
    of this panel. NOTE: If you are on a MAC and find that the the "Authorize Button" is grayed out then see the section "The Authorization Button is Grayed Out or I Can't Paste the Response Code into the Challenge/Response Dialog Box" in Troubleshooting.htm.

  5. The Challenge/Response dialog box appears. Click on the Copy Challenge button. This
    copies the challenge code in the "Challenge Box" to the clipboard.

  6. Prepare an email message to sales@synful.com with the subject "Authorize Synful Orchestra".

  7. In the text of this message paste the challenge code you copied in step 6 and the
    Activation Code you received in your original order confirmation email. Send the
    message.

  8. Within 24 hours you will receive a response email from Synful. This response email
    will contain a response code similar to the challenge code you sent earlier (it is
    longer however). Again open the Synful Orchestra control panel and clock Authorize
    to get to the Challenge/Response panel. Copy the response code from the Synful email
    message and paste it into the response box in the Challenge/Response panel. NOTE: if you are on a MAC and find that you are unable to paste into the response box then see the section "The Authorization Button is Grayed Out or I Can't Paste the Response Code into the Challenge/Response Dialog Box" in Troubleshooting.htm.

  9. Click the Next button. You should see a message saying "Authorized this system with
    a valid response". You have successfully authorized Synful Orchestra. Click the Finish
    button. You are DONE! You should now be able to run Synful Orchestra permanently
    on your machine.

  10. If you do not see the success message or if you run Synful Orchestra and are told
    it is not authorized then go back and review this procedure from step 1. If you continue
    to have problems, contact support@synful.com.

  11. If you are authorizing Synful Orchestra on a machine that does not have your email
    program, then after step 5 you can paste the challenge code into a simple text file
    and copy that file to your email machine. In the other direction copy the response
    code to a text file on your email machine and copy that file to your install machine.
    Open the text file and copy the response code into the Challenge/Response dialog
    box.

Authorizing Multiple Machines. Upgrading Machines

You can authorize Synful Orchestra on more than one personal machine. For example,
a desktop and a laptop or a PC and a MAC. The Synful Orchestra license is considered
to be for one person. However, we will support as many machines as you have within
reason. 2-3 is normal, 10 is way too many! Do not share your Activation Code with
friends or colleagues. It identifies you as the only person who can receive authorizations
for your personal Synful Orchestra License. Certain kinds of hardware upgrades and
sometimes reformatting of the hard disk will require a re-authorization. Simple follow
the steps described in the previous section to re-authoriz

 

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